The need for a low-maintenance endpoint management and response solution

cyber security

MSSPs often look for ways in which they can expand their services in order to increase their revenues and keep up with customer demand. One way to do so is to introduce endpoint management solutions. These enable them to provide customers with asset management, compliance, security and power management solutions. Beyond the aforementioned boost in revenue and increased customer satisfaction rates, introducing endpoint management solutions enables MSSPs to cultivate the perception of being a full solution provider and trusted partner.

When looking for a solution, these are MSSP’s main considerations

  • Profitability
  • Range of services – the ability to offer endpoint services, ranging from prevention and detection, to threat hunting, investigation and incident response
  • Seamless integration
  • Ease of sale
  • Ease of implementation and use – avoid HD/support calls
  • Ease of maintenance
  • Scalability and robustness
  • Flexibility – supports different customer needs
  • Assurance – proven track record

One of the main obstacles MSSPs face in providing endpoint protection related solutions is the potential complexity of deployment. Deploying an agent on every single endpoint for every customer takes time, consumes network bandwidth, and requires maintenance and support of all of those endpoints. This level of investment is impractical at best, and at worst not an attractive value proposition for the customer.

time cost quality However, that is not all; business continuity may be at risk. The frequent communications and heavy data collection between the central management server and target systems that are required to ensure that endpoint systems are properly configured, may lead to workflow disruption.

Remaining profitable; reducing their own deployment, training and support costs; providing true value and cost savings to their customers; all of these are necessities for MSSPs seeking to provide endpoint security. However, realizing these goals can be challenging, and requires MSSPs to adopt an innovative approach when it comes to endpoint management services.

A clientless endpoint solution that enforces specific requirements on endpoints is a step in the right direction, as long as overhead is still low, architecture is simple, and there is no need for complicated hardware requirements.