Service Level Management

Service Level Management negotiates, defines and documents (Service Level Agreements – (SLAs)) appropriate IT service targets with representatives of business end users and then monitors and reports on service providers or IT’s ability to deliver on agreed level of service. Endpoints are the primary touch point of the end user to the IT infrastructure. By understanding what is happening at the endpoint level, it enables a higher level of accountability and justification for defining, documenting, monitoring, measuring, reporting and reviewing the level of endpoint services provided. Promisec INNERspace provides accountability for the IT Manager or managed service provider (MSP) by enabling them to see whether or not agreed levels of endpoint services are being met.

Consistently Meet SLA Goals

Promisec enables IT managers to collect facts, data, and knowledge on every endpoint that can be used to establish better end user expectations in existing or new SLAs. By providing 100% visibility into every endpoint in your Microsoft Infrastructure, Promisec INNERspace enables proactive behavior to be taken on the endpoints to improve levels of service that can be identified and delivered. Ultimately, Promisec provides IT managers with the ability to create effective SLAs and deliver upon them.

Save on Costs

Promisec agentless endpoint control solutions enable endpoint optimization and maximize IT operational efficiency by lowering cost and increasing accountability. By proactively managing assets and overseeing everything installed and not installed on the endpoints, Promisec empowers a higher level of accountability by enabling existing IT management and security solutions to actually work as promised. Promisec’s tools can provide inventory scans for common issues, such as licenses or hardware requirements for upgrades, as well as total inventory for auditing purposes and to validate SLAs.

Try Promisec and see what you’re missing Promisec complimentary product trial

Promisec endpoint control solutions provide unmatched visibility, analysis, and remediation for 100% of your endpoints –lowering your costs, optimizing your existing management tools and processes.