Incident and Problem Management

Fast and Proactive Problem Management

Promisec provides both reactive and proactive problem management and crisis management in its remediation capabilities for endpoints. This includes:

•   Problem detection/record to be created from visibility and analysis of                 endpoint issues

•   Analysis of endpoint incidents by 1st or 2nd level support technicians to determine underlying or probable recurring problems

•   Automatic detection of an endpoint fault/problem

•  Providing endpoint problem data which can be logged in problem record to assist in manual or automated problem resolution/remediation

Promisec enables problem investigation/diagnosis (analysis) to be quickly and easily conducted at the endpoint to assist in investigating impact, severity and urgency of a problem, as well as, provides workarounds for endpoint issues that come from a focus on endpoint problems and complete visibility to endpoint issues/incidents. Promisec also resolves endpoint problem management with fast, right-click or self-healing remediation in a matter of minutes.

    IT Security and Responsiveness Case Study